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Welcome to our new website!

If you already have a subscription or an existing account with us, please create a new password to access your history.

  • To do so, click on the My Account page.
  • Just below the login button, Click on Sign Up.
  • Enter your old name and email address, and then pick a new password.
  • Visit your inbox to Activate your new account and you are done!
  • Your account will now be reactivated, and you should see your order and subscription history.

Most frequently asked questions

Questions about shipping

Questions about tracking - log into your account

Questions about the right product for you

Questions about contacting us

Questions about subscriptions

What is our Subscription Program?

Our Subscription program is a great way for regular users of our products to get the most benefit from our products.

You can:

  1. Take 10% off every purchase, permanently.

  1. Get free ground shipping on all subscription items, regardless of size.

  1. Control exactly when you want it, in as fast as two weeks or as long as six months.

  1. Going out of town? Easily change the shipping date of your delivery from your dashboard.

  1. Need more? Need Less? Adjust the product quantity, or even skip your next shipment.

  1. Cancel any time.

Other frequently asked questions

Tena.US accepts returns of unopened, unused product that has been purchased through Tena.US if returned within 150 days of purchase. Orders that are older than 150 days, may not be returned.

Orders for Tena products that were purchased through other vendors, such as Walmart or Amazon, must be returned to the vendor the product was purchased from.

Due to the nature of our products, we do not offer product exchanges.

Restocking fees are free and we offer complementary emailed return labels as well.

Please contact customer service on the Contact Us page to request an emailed FedEx return label if your return qualifies.

Physical pick-ups and return labels by mail are unavailable.

We recommend calling customer service, and they can help you get the correct item.

The products on our website are specifically the retail brand items, which are not always covered under every insurance agency, We recommend contacting your insurance company or calling the support line for the healthcare products to find a supplier near you that can provide healthcare items.

While we do not have a large assortment of colors, we are now offering the men's light guard, and the women's stylish black underwear to give our customers more options when wearing discreet protection.

We can certainly try and find your order information if you have purchased from us directly in the past two years. Unfortunately we do not have any information if you purchased through another website such as Amazon or Walmart.

Our Intimates line of product has been redesigned into our Sensitive Care line to provide better skincare and comfort.

Our Stylish underwear is currently only single use, but we recommend our partners at Knix for washable women's underwear.

WE do have many things that Amazon sells; however, if you keep getting a product you do not expect, it may be because you are buying an item from our healthcare line of products through a healthcare reseller.

While Tena products do not have wings, we do have extra coverage models to help with right-sizing our products for our needs. If you find that pads without wings do not work for you for overnight protection, you may want to consider switching to our overnight underwear models.

We do not have any specific discounts that are exclusive to only seniors, but we recommend signing up for our emailed newsletter to get notifications on sales and exclusive Tena rewards deals.

You can view your history through your my account page online.

Additional questions?

Contact us. We're here to help you.